Weissr Service Excellence
Expert implementation and proactive customer success,built around your Capex process.
Our dedicated customer success team supports you at every stage, from project definition to every budget cycle after go-live, and keeps working with you on the goals you set together.
- From kick-off to go-live
- 1–4 months
- From kick-off to go-live
- Median first response from support
- < 8 hours
- Median first response from support
- Median time to resolution
- < 24 hours
- Median time to resolution
- Typical time to ROI
- 6 months
- Typical time to ROI
Our commitments
Responsive personal support. Proven, measurable results.
Unparalleled support
Personal onboarding, training and continuous support for every user, from administrators to project owners.
Focused on results
We define, measure and act on your goals together with you, cycle after cycle.
Data-driven insights
Recommendations based on usage data and health scores from your own Weissr Capex environment.
Tailored solutions
Your process stays yours. Weissr Capex adapts to the way your organisation decides on capital.
Seamless scalability
Add entities, sites and users as you grow. A new entity is onboarded in days using existing templates, with the same governance from day one.
Smooth onboarding
Teams of every skill level get up to speed, including users who have run Capex in spreadsheets for decades.
“Their proactive, customer-oriented approach genuinely impressed me. I can message them directly on Teams.”
“Weissr's approach is personal. I feel well taken care of.”
Five stages of implementation
Guiding your success from kick-off to go-live.
We take you live. Then we stay.
- 01
Project definition
Scope, entities, workflows and integrations are agreed with your team. Timeline and milestones are set here.
- 02
Tailored configuration
Our onboarding team builds your approval routes, forms and integrations, mapping Weissr Capex to your Capex process.
- 03
Acceptance testing
Your team validates the setup on real cases. We refine it until it matches how you work.
- 04
Hands-on training
Role-specific, practical training for administrators, super-users, approvers and project owners before launch.
- 05
Guided go-live
Your first Capex cycle runs live in Weissr Capex, with our customer success team alongside you.
“I was very impressed with the way Weissr framed the conversation: is your vision matching our vision? That was not something I saw from previous partners.”
“The most significant impact has been the time savings realized from eliminating manual processes.”
Integrations and security
A structured implementation your IT team can bank on.
Enterprise ERP integration
Native SAP S/4HANA and ECC connectors, built by an official SAP PartnerEdge partner. Oracle Fusion and other ERPs connect via REST API or middleware. Configured by our onboarding team together with your IT team.
Turnkey SSO and provisioning
SAML 2.0 / OIDC with your identity provider, plus SCIM for automated user provisioning. Zero custom development.
Flexible deployment options
SaaS, single-tenant or on-premises. For on-premises, our onboarding team handles the installation.
Fast-track security review
ISO 27001 certified. We send our certificate, latest pen test summary and DPA within one business day under NDA.
Sustainable success
Customer success for every budget cycle after go-live.
What gets measured, gets done.
Clear expectations, goals and metrics, agreed early on, are what make the work pay off. With our customer success team, you define, measure and act on your shared objectives, and we write them down in your Customer Success Plan. Every check-in that follows is measured against it.
We also measure how working with us feels for you. NPS during and after onboarding brings any friction to the surface while it is still small.
Responsive support
Questions and issues are handled through a documented support process, with a median first response time measured in hours.
Proactive check-ins
Your customer success manager reviews your progress against the plan, monitors how your teams use Weissr Capex and steps in early if adoption drops.
Low-disruption upgrades
After every upgrade, the customer success team runs post-upgrade checks on your environment, so new releases do not get in the way of your cycle.
Direct product influence
Your feedback and feature requests are documented every month and go straight to our product team.
Always within reach
Support, updates and uptime you can rely on.
Weissr Help
A knowledge base for every module, Capex Strategy, Capital Budgeting and Capex Management, with a dedicated section for administrators and release notes for every update.
Visit Weissr HelpDirect support
Your customer success manager is your first point of contact, from everyday questions to planning your next cycle. Every request is tracked through to resolution.
99.5% uptime
Monthly uptime SLA backed by service credits, and a public status page.
Frequently asked questions
How long does Weissr Capex implementation take?+
Weissr Capex implementation takes 1–4 months, depending on the number of entities, workflows and integrations. With an ERP integration, typically 3–4 months.
What do we need from our own team during a Weissr Capex implementation?+
You know your business and what you want the process to achieve. We bring what we have seen work at other industrial groups, and we configure the system around both. Regular working sessions through the configuration phase mean you see it take shape and can adjust it as we go. Your team tests it on real cases, signs it off, and key users are trained before go-live.
Who configures Weissr Capex during implementation?+
A named onboarding team from Weissr configures approval routes, forms, financial templates, integrations and more, set up to match how you work.
Who sets up the ERP integration during implementation?+
Weissr's onboarding team configures the ERP integration together with your IT team. Weissr Capex has native SAP S/4HANA and ECC connectors, and Oracle Fusion and other ERPs connect via REST API or middleware.
Does Weissr provide user training?+
Yes. Weissr provides hands-on, role-specific training for administrators, approvers and project owners as part of every implementation. Where it suits you, we train your key users to train others, so new people can be brought in without waiting for us. Weissr Help covers each module for later reference.
Can we migrate existing Capex projects into Weissr Capex?+
Yes. Data preparation is part of every Weissr Capex implementation, so active projects can continue in the system with their history. Completed projects can be brought in as well, so the record of what past investments actually delivered is there from the start.
What happens after go-live with Weissr Capex?+
Your Weissr customer success manager stays your first point of contact. Goals in your Customer Success Plan are reviewed in regular check-ins, and every upgrade is followed by checks on your environment.
What does Weissr customer success include?+
Weissr customer success includes personal onboarding and training, a customer success manager, a Customer Success Plan with regular check-ins, post-upgrade checks, the Weissr Help knowledge base and a 99.5% uptime SLA.
What is a Weissr Customer Success Plan?+
A Weissr Customer Success Plan documents the goals you agree with Weissr early on, for example faster approvals or higher forecast precision. It is followed up in regular check-ins, and satisfaction is measured with NPS during and after onboarding.
How quickly does Weissr support respond?+
Weissr support has a median first response time under 8 hours and a median time to resolution under 24 hours.
How do we contact Weissr support?+
Weissr customers contact support through their customer success manager. Every request is tracked through to resolution, and Weissr Help covers each module for self-service.
Let's define what success looks like for your Capex process.
Talk to our team about what you want your Capex process to deliver, and how we will work towards it with you, cycle after cycle.